BYD Panamá is seeking a results-driven After-Sales Coordinator to lead and optimize our regional after-sales operations, ensuring high customer satisfaction, service excellence and strong performance.
Only CVs in english will be considered.
Key Responsibilities
- Coordinate and oversee the regional after-sales operations (Service, Parts, Warranty & Technical Support)
- Coordinate and execute after-sales strategies aligned with regional and HQ standards.
- Monitor and improve KPIs: service revenue, CSI, warranty performance, parts turnover and profitability.
- Ensure dealer compliance with BYD service standards and operational guidelines.
- Manage warranty claims and technical escalations with factory support.
- Supervise parts inventory planning and cost control.
- Coordinate technical campaigns, recalls, and service bulletins.
- Provide regular operational and financial reports to local and regional management.
- Strengthen relationships with dealers, fleet clients and key accounts.
Requirements
- Minimum 6 years of experience in the automotive industry, with at least 2–3 years in after-sales management.
- Strong knowledge of service operations, warranty management, and parts logistics.
- Experience working with dealerships or distributor networks.
- Proven leadership and team management skills.
- Strong analytical and KPI-driven mindset.
- Experience in electric vehicles or new energy vehicles is a plus.
- Advanced proficiency in Spanish and English (mandatory).
- Strong communication and negotiation skills.
- Bachelor’s degree in Engineering, Business Administration, Automotive Management, or related field.
- Willingness to travel for technical and corporate training.
Preferred Competencies
- Customer-centric approach
- Strategic planning and execution skills.
- Financial acumen and budget management.
- Problem-solving and decision-making under pressure.
- Ability to work in a multicultural and fast-paced environment.
What We Offer
- Opportunity to work with a leading global new energy vehicle brand.
- Professional growth in a multinational environment.
- Competitive compensation package.
- Comprehensive insurance.
