What To Expect
We are seeking a full-time Residential Technical Training Specialist for our residential energy channel team across Australia. In this role, you’ll help accelerate the growth of our Powerwall and residential Energy products with our B2B partners, helping them optimise their design and installation of our products, operationalise best practices and unlock constraints to their growth.
You’ll be joining a fast-paced team, wearing several hats focused on the success of our B2B channel partners. Besides a rock-solid work ethic and strong team-oriented personality, leaders on our team display excellent communication skills (internal and external), creativity and passion, and a desire to break new ground in a constantly shifting landscape.
What You'll Do
Partner closely with the account management teams to drive and strengthen the customer relationshipConduct and host product overview, installation and commissioning training with installers and electriciansWork closely with sales, engineering and marketing teams to coordinate customer visits and eventsProvide day-to-day product and design support to customers and customer-facing teamsDevelop and design technical training content and training models (ideally SAA accredited)Capture and document product and installation feedback for internal teams for product development and improvementDevelop strategy, processes and metrics to enable ongoing measurement and evaluation of quality in the network of installation partnersLeverage available audit data and field feedback to track trends and determine appropriate corrective or preventive actionsThis role is expected to travel and visit partners in person across a wide geography, expect 50% travel
What You'll Bring
SAA accreditation preferred; A-Grade license would be a plus.3+ years of experience in a quality/training or similar role in an operations environment.In-depth understanding of electrical, solar PV, and energy storage fundamentals.Knowledge of health and safety rules and best practices applied in the industry.Strong interpersonal and communication skills, essential for establishing effective working relationships throughout the Tesla organization.
, Tesla
