Role Summary
Oversee aftersales technical support for Xpeng’s Australian dealer network, drive dealer service compliance, CSI improvement and EV aftermarket standardisation across Northern Australia.
Key Accountabilitie
- sDeliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV)
- .Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion
- .Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues
- .Attend formal customer case meetings to lift CX and execute brand premium service standards
.Must-Have Qualification
- sDeep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background
- .Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills
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