What To Expect
Tesla is seeking a highly motivated and organized Program Manager to join the Service Operations team—starting with dedicated ownership of our Tire Program, with a clear path to broader scope.
This role begins with leading strategy and execution across all facets of Tesla’s Tire business, including engineering, pricing, supply chain, protection plans, app integration, and customer experience. But we’re looking for someone eager to grow—who can take what they learn and apply it to similarly complex, cross-functional domains like Glass, High Voltage Battery Repair, and other Service opportunities.
You’ll be the connective tissue across multiple stakeholders, ensuring programs deliver a best-in-class ownership experience while supporting efficiency, profitability, and long-term scalability. The ideal candidate thrives in fast-paced, ambiguous environments, has a systems-thinking mindset, and brings a bias for action.
This role will need to be located in either Palo Alto, CA; Austin, TX; or Draper, UT.
What You'll Do
Lead Tesla’s Tire Program—developing business strategy, owning program KPIs, and partnering cross-functionally to deliver resultsIdentify and scope future areas of ownership, such as windshield/glass programs, insurance-linked services, or high-voltage battery repair opsDrive continuous improvement using structured problem-solving, data analysis, and customer insightsPartner with Product, Engineering, Analytics, Field, and Policy teams to scale executionBuild reports and dashboards with Business Analytics to track program performance and unlock actionable insightsWork closely with Training and Field Ops to ensure smooth adoption of changes
What You'll Bring
Experience in the automotive, tire, or service operations industry preferredStrong program and stakeholder management skills; proven ability to drive impact across functionsData-inclined with advanced Excel and comfort working with analytics teamsSelf-starter who thrives in ambiguity and fast-moving environmentsDemonstrated ability to expand scope and grow beyond initial program charterTravel up to 25% to stay field-connected and operationally grounded
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
, Tesla
