Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are currently seeking a
Head of Inside Sales to manage and drive our Inside Sales team. In this role, you will oversee all Inside Sales functions, including the direct sales channel, unlicensed market support, and our concierge team. Our ideal candidate is highly organized with the ability to manage the differing needs in each aspect of their business; a collaborative and trusted partner to the businesses supported by their team, and an inspiring leader with the demonstrated ability to coach and teach those on their direct team.
BUSINESS HEALTH
- Demonstrates a business owner mindset with the ability to analyze sales reports and identify business trends, and market opportunities and develops a plan to capitalize on
- Collaborate and maintain strong relationships with Regional Sales Leaders, Market Leaders and Studio Managers in locations supported by Inside Sales, ensuring effective partnership
- Oversee all daily operations, demonstrating a drive for excellence in all areas of the business
- Generate and analyze reports on sales, expenses and other KPIs
STRATEGIC PLANNING
- Identify business process opportunities to improve employee productivity and untap new sales channels, including more efficient use of our existing channels (phone, text, email, chat) and leveraging new technology.
- Develop sales strategies to meet or exceed targets, both through partnership with supported locations as well as in Inside Sales territories without local presence
- Continually evaluate processes and departmental structure for enhancement opportunities to meet the changing needs of the business
- Identify technical, operational, and organizational roadblocks and provide proposed solutions
Customer Experience
- Responsible for how the customer will experience and interpret the Lucid brand through marketing and branding efforts.
- Ensure every customer touchpoint creates customer advocacy, maintaining outstanding Customer Satisfaction metrics and providing plans for continued improvement.
- Use customer feedback to suggest and implement improvements in the sales process
- Manage escalations quickly and effectively
EMPLOYEE ENGAGEMENT - Inspire and motivate your team, providing direction and mentorship to leaders and individual contributors on your team
- Be a leader among peers and for the Sales organization overall in this highly visible and elevated role
- Define team and individual goals and implement employee development programs
- Identify high potential talent through hiring process and effectively identify and develop succession plan for current and future talent needs of the business
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
- Ownership of team and set individual goals, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach sales goals
Qualifications
- 10+ years of sales management experience
- Bachelor’s Degree
- Extensive proficiency with Salesforce
- Excellent interpersonal and team management skills
- Strong analytical and organizational skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization and externally
- Strong business sense and automotive industry expertise strongly preferred
- Proven success as a Sales Manager
- Proven experience managing a Business Development Center, Call Center or related function, with automotive experience desired.
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies:
Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
