Welcome to Wallbox – where every day is an adventure in shaping the future of sustainable energy with style and innovation!
At Wallbox, we're not just a global company; we're on a mission to redefine the way the world taps into energy. Picture this: we're the creative minds behind smart charging systems that don't just power vehicles but also power the way we live. Our tech is smart, our designs are stellar, and the way we communicate between vehicles, grids, buildings, and chargers is nothing short of revolutionary.
Summary
We are seeking a highly skilled Service Operations Engineer to take on a combined role that integrates both field service and advanced technical support responsibilities. This position requires a versatile individual who can provide hands-on technical expertise on-site while also troubleshooting and resolving complex issues as the highest level of support within the Service Engineering department.
Responsibilities
- Perform on-site maintenance, troubleshooting, and repairs of equipment at customer locations.
- Plan, schedule, track, and control field visits conducted by internal teams or external subcontractors.
- Review and evaluate attached technical reports submitted by subcontractors.
- Diagnose and resolve complex hardware issues, working with intricate systems and technologies.
- Conduct system updates, and calibrations to ensure optimal equipment performance.
- Provide technical support and training to subcontractor techs, ensuring they are equipped to use the systems effectively.
- Serve as the final escalation point for technical issues, analyzing and resolving the most challenging problems.
- Collaborate with engineering and development teams to identify, troubleshoot, and fix product defects or system inefficiencies.
- Contribute to the development and improvement of diagnostic tools, procedures, and knowledge base content.
- Manage service activities and maintain detailed documentation of issues, resolutions, and service reports.
- Ensure the efficiency and effectiveness of service operations, bridging the gap between field and support functions.
- Participate in new product or feature rollouts, ensuring technical readiness.
- Maintain and adhere to safety standards and PPE (Personal Protective Equipment) requirements while performing on-site or lab tasks.
Requirements, Skills & Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related field).
- 2+ years of experience in product technical support, validation, testing, or field service.
- Proven experience in both field service and advanced technical support roles.
- Strong technical expertise in diagnosing and troubleshooting hardware issues.
- Excellent communication skills for interacting with external and internal teams.
- Ability to manage multiple tasks in both field and office-based settings.
- Proficient in using remote diagnostics tools and providing virtual support.
- Strong problem-solving skills and ability to work under pressure.
- Strong knowledge and experience using tools such as Salesforce, Microsoft Office, and other related tools for tracking, reporting, and documentation.
- Strong knowledge of US electrical standards and regulations.
- Effective problem-solving, organizational, and analytical skills.
- Interest in renewable energy and EV technologies.
- A flexible and adaptable mindset.
- Eligibility to work within the US and willingness to travel when required.
Nice To Have
- Master’s degree in a technical field.
- Experience in electronics testing or backend/iOS & Android testing.
- Multilingual skills beyond English.
- Knowledge of project management tools or methodologies.
- Experience using ticketing systems (e.g., Jira, Service Desk).
What We Offer
- Flexible working hours
- Hybrid work schedule - 1 day WFH
- Health, dental, vision, life insurance and other ancillary benefits first of the month after 30 days of service
- Stock purchase plan
- Unlimited access to LinkedIn for all your learning and development needs
- Car discounts & special advantages if you choose an EV
Please submit your resume in English
- At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.
