Job Type
Full-time
Description
Bollinger Motors is seeking a Field Parts and Service Representative to be responsible for providing on-site service and support to customers, as well as managing the distribution and sales of parts. Call on and assist dealerships & fleets for technical support in the areas of electric vehicle parts, service, and customer satisfaction along with ensuring dealers and fleet operations maintain functioning of automotive service equipment. Overall, a Field Parts & Service Representative plays a crucial role in providing technical support and ensuring the availability of parts to customers. They contribute to customer satisfaction and brand loyalty through their expertise, responsiveness, and professionalism. This is a remote role and preferred location is the Chicago land area. Region coverage includes the following states: Illinois, Wisconsin, Minnesota, Iowa, Missouri, North & South Dakota, Nebraska, Kansas, Oklahoma, and Texas. This position reports to the Aftersales Network Director located at the Oak Park, MI headquarters.
Essential Duties & Responsibilities
Parts distribution and sales:
- Managing the inventory of parts and ensuring availability for sales and service.
- Collaborating with the parts department to order and deliver parts to customers.
- Responding to customer inquiries regarding parts availability, pricing, and compatibility.
- Processing parts orders and maintaining accurate records of sales and inventory.
On-site service and support:
- Traveling to customer locations for installation, repair, or maintenance of automotive equipment.
- Conducting diagnostic tests and troubleshooting to identify and resolve issues.
- Providing technical guidance and training to customers on the use and maintenance of automotive products.
- Ensuring that work is completed within allocated timeframes and meeting quality standards.
Customer relationship management:
- Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty.
- Handling customer complaints and resolving issues promptly and effectively.
- Conducting regular follow-ups to ensure customer needs are met and addressing any concerns.
Technical support and documentation:
- Providing technical support and advice to internal teams, such as sales and customer service.
- Keeping up to date with product knowledge, EV technology and staying informed about industry trends and advancements
- Documenting service and repair activities, including diagnostics, repairs made, and parts used.
- Generating reports related to service and parts activities, such as sales, profitability, and customer satisfaction.
Requirements
We are focused on building a great team and beyond the technical skills, we require humility and teamwork.
- An associate or bachelor’s degree in automotive technology or a related field may be preferred.
- Previous experience in automotive parts sales, service, & repair is highly desirable.
- Strong technical and mechanical aptitude, with knowledge of automotive electrification (high voltage EVs) equipment and systems.
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Ability to work independently and manage time effectively while in the field.
- Proficiency in using computer systems and automotive diagnostic tools focusing on EV architecture.
- A valid driver's license and willingness to travel extensively to customer locations.
“Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.”
- No unauthorized third parties***
At Bollinger Motors, Inc., we celebrate the unique differences of our employees and recognize a diverse and inclusive workforce drives curiosity, innovation, and ultimately the success of our business. We are committed to providing a workplace free from harassment and discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, arrest record, genetic information (including family medical history), marital status, veteran status, or any other status protected by applicable law. Bollinger Motors complies with applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Whenever possible, Bollinger Motors will provide reasonable accommodations to applicants and employees who need them due to religious beliefs, disabilities, or medical conditions.
