Job Description
Description & Requirements
AESC is looking to add a Systems Analyst to our team in Smyrna, TN.
- Full-Time
- On-site
- Smyrna, TN
About AESC US LLC
AESC is a global leader in the development and manufacturing of high-performance batteries for zero-emission electric vehicles and energy storage systems. Founded in Japan in 2007 and headquartered in Yokohama, AESC has been building manufacturing capabilities around the world in the U.S., U.K., Europe, Japan, and China to serve key markets and leading customers locally for over 14 years. Today, AESC has become the partner of choice for the world’s leading OEMs and energy storage providers in North America, Europe, and Asia. Its advanced technology powers over one million electric vehicles and provides more than 15GWh of installed capacity for battery energy systems in over 60 countries.
AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC's Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems. The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs. AESC is committed to our local communities where it is making its investments, creating jobs, and supporting local charities.
About The Role
The IT Systems Support Analyst plays a critical role in providing support for end-user computing (EUC) devices, including desktops, laptops, and mobile devices, while assisting Senior Systems Engineers with the virtual environment when needed. In this role, you will collaborate with cross-functional teams, including Network and Infrastructure Engineers, to support both project execution and daily operational tasks. You will provide timely and efficient support to end-users through monitoring and maintaining the helpdesk and supporting the creation of new user accounts and hardware deployment. This position offers a dynamic environment where you'll be involved in continuous improvement efforts and IT systems enhancements.
This role offers an exciting opportunity to be part of a cross-functional team, where you will provide essential support for IT systems and help drive continuous improvement initiatives in a fast-paced, collaborative environment.
What You Will Do
- End-User Computing (EUC) Support:
- Provide 1st level support for desktop, laptop, and mobile device issues, ensuring timely troubleshooting and resolution.
- Monitor helpdesk tickets, adhering to defined SLAs, and communicate progress and solutions tend-users.
- Perform laptop/PC builds using Manage Engine Endpoint Central and assist with hardware and software deployment.
- User Account Management & Systems Maintenance:
- Perform initial Active Directory account creation and manage user access to shared folders, printers, and other resources.
- Support new user setup, including software installations (Outlook, Teams, etc.) and troubleshooting group policy updates.
- Cross-Functional Collaboration:
- Collaborate with manufacturing, maintenance, and quality assurance teams to identify and implement improvements for system safety, quality, and cost efficiency.
- Work alongside Systems Engineers, assisting in troubleshooting and modifying the virtual environment that supports EUC devices.
- Systems Monitoring & Continuous Improvement:
- Monitor system updates, resolve issues, and contribute to continuous improvement activities.
- Support root cause analysis and data-driven problem-solving efforts to enhance system performance.
- Documentation & Reporting:
- Capture, deploy, and update system images as needed.
- Provide detailed status updates on helpdesk tasks and maintain accurate documentation for system changes and user account creation.
- Complete other duties as assigned
What We Offer
Welcome to AESC, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission.
We Offer
- Comprehensive compensation packages including a competitive salary and a rewarding bonus program.
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
- Highly automated, clean, safe, and temperature-controlled production environment
- Medical, Dental and Vision Insurance
- HSA and Flexible Spending Accounts
- 401K with company match
- Life Insurance (Company paid and additional voluntary life available)
- Paid Vacation and 14 Paid Holidays
- Short term and long-term disability coverage (Company Paid)
- Tuition reimbursement
Application Process
Even if you don't meet every requirement, we encourage you to apply. Your application allows us to learn more about you and find potential fits within our team. We strive to respond to all applicants promptly, though times may vary with submission volume. If you don't receive an immediate response, it doesn't reflect on your candidacy; we'll keep your application for future opportunities. Thank you for your patience and enthusiasm as we improve our application process.
Equal Employment Opportunity
At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
- Ability to sit for extended periods of time.
- Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
- Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.
Work Environment
The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.
Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace.
Qualifications
What You Need
- Bachelor’s degree in information systems, Computer Engineering, or a related field preferred (equivalent technical coursework or experience may be considered).
- Prior experience in IT desktop support, system administration, or a similar role is preferred.
Skills & Knowledge
- Familiar with Office 365 applications and Administration, and knowledge of Windows 10/11, Server 2016/2019/2022 is very helpful.
- Familiarity with Active Directory, group policies, and endpoint management tools such as Manage Engine Endpoint Central.
- Strong problem-solving skills, particularly in root cause analysis (RCA) and troubleshooting EUC environments.
- Technical Skills:
- Knowledge of virtual environments and ability to troubleshoot and assist with system updates and modifications.
- Familiarity with user account creation, system imaging, and general IT system administration.
- Personal Attributes:
- Strong communication and collaboration skills, with the ability to work independently or as part of a team.
- Self-motivated, organized, and capable of working in a fast-paced environment.
- Must have good understanding of root cause analysis (RCA), and problem-solving techniques for issue resolution.
- Experience in information gathering, tracking, and consolidation.
- Works well in a highly collaborative fast-paced environment with cross-functional teams.
- Ability to apply technical problem-solving skills to solve real-world problems.
- Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (training and awareness will be provided for those who are not familiar with these standards)
- Understands and follows all standards of ISO14001 environmental standards. (training and awareness will be provided for those who are not familiar with these standards)
Travel Requirements
Occasional domestic travel may be required to provide onsite support, troubleshooting, or system enhancements at other locations.
What is “Nice to Have”?
- Familiar with Office 365 applications and Administration, and knowledge of Windows 10/11, Server 2016/2019/2022.
- Experience working in a manufacturing plant setting providing hands-on support for factory floor systems.
- Familiarity with VMware or other virtualization technologies to support virtual environments.
- Knowledge of networking concepts, including basic troubleshooting of connectivity, firewall issues, and VLAN configurations.
- Familiarity with remote desktop management solutions, such as RDP or VNC.
- Experience supporting multiple office locations and remote workforce environments.
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar technical certifications.
