Qualifications
Description & Requirements
What You Need
Education & Experience
Bachelor’s degree in information systems, Computer Engineering, or a related field preferred (equivalent technical coursework or experience may be considered).
Prior experience in IT desktop support, system administration, or a similar role is preferred.
Skills & Knowledge
Familiar with Office 365 applications and Administration, and knowledge of Windows 10/11, Server 2016/2019/2022 is very helpful.
Familiarity with Active Directory, group policies, and endpoint management tools such as Manage Engine Endpoint Central.
Strong problem-solving skills, particularly in root cause analysis (RCA) and troubleshooting EUC environments.
Technical Skills
Knowledge of virtual environments and ability to troubleshoot and assist with system updates and modifications.
Familiarity with user account creation, system imaging, and general IT system administration.
Personal Attributes
Strong communication and collaboration skills, with the ability to work independently or as part of a team.
Self-motivated, organized, and capable of working in a fast-paced environment.
Must have good understanding of root cause analysis (RCA), and problem-solving techniques for issue resolution.
Experience in information gathering, tracking, and consolidation.
Works well in a highly collaborative fast-paced environment with cross-functional teams.
Ability to apply technical problem-solving skills to solve real-world problems. Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (training and awareness will be provided for those who are not familiar with these standards)
Understands and follows all standards of ISO14001 environmental standards. (training and awareness will be provided for those who are not familiar with these standards)
Travel Requirements
Occasional domestic travel may be required to provide onsite support, troubleshooting, or system enhancements at other locations.
Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (Training and awareness will be provided for those who are not familiar with these standards)
Understands and follows all standards of ISO14001 environmental standards. (training and awareness will be provided for those who are not familiar with these standards)
What is “Nice to Have”?
Familiar with Office 365 applications and Administration, and knowledge of Windows 10/11, Server 2016/2019/2022.
Experience working in a manufacturing plant setting providing hands-on support for factory floor systems.
Familiarity with VMware or other virtualization technologies to support virtual environments.
Knowledge of networking concepts, including basic troubleshooting of connectivity, firewall issues, and VLAN configurations.
Familiarity with remote desktop management solutions, such as RDP or VNC.
Experience supporting multiple office locations and remote workforce environments.
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar technical certifications.
