How We support the Whole You:
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
- 401(k) plan with matching company contributions
- Medical, Dental & Vision Care
- 6 weeks of paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
Location: Denver, CO in office 5 days a week
What this job involves: The Sr. Director of Operations serves as a business partner and leader to the local Leasing business in JLL’s Rocky Mountain Region (RMR). The position is located in Denver and also supports the Salt Lake City corporate office. The position will partner closely with the local Broker Leads, with specific oversight of the Operation Director and Sales Coordinators. This role reports to the Executive Director of Operations for the West and partners with other Sr. Directors throughout the region to help drive consistency and collaboration. This role involves streamlining processes, managing day-to-day operations, supporting business growth initiatives, and ensuring the firm’s operational efficiency.
We are seeking an experienced and strategic Senior Operations Director to lead and optimize the operational aspects of our Leasing business line. The successful candidate will play a crucial role in driving operational excellence, implementing best practices, and enhancing the overall efficiency of our brokerage services. This position will drive the development and execution of annual business plans and strategic initiatives helping to grow the business year over year. They will be the main contact for Finance, Human Resources, Research, Marketing and IT enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment.
Key Responsibilities
Strategic Planning and Execution:
- Develop and implement strategic initiatives aligned with JLL's brokerage business goals
- Collaborate with senior leadership to set and achieve long-term objectives
- Identify opportunities for operational improvements and growth
Operational Management:
- Oversee day-to-day operations of the brokerage business line
- Optimize processes to enhance productivity and service quality
- Implement and maintain operational policies and procedures
Performance Management:
- Establish key performance indicators (KPIs) and monitor progress
- Analize operational data to identify trends and areas for improvement
- Establish broker business plans an track against progress
- Develop and implement strategies to enhance operational efficiency
Team Leadership:
- Lead, mentor, and develop a high-performing operations and brokerage team
- Work with leadership and recruiting/HR for hiring and onboarding of new team members
- Identify learning opportunities and provide training as needed
- Ensure alignment between Marketing, Research, Sales Enablement and Sales Coordinators) to provide best in class support to brokers
- Responsible for overall corporate culture, reward & recognition programs, mentor programs, events, and employee engagement initiatives
- Manage marginal performers
Technology and Innovation:
- Drive adoption and utilization of firm’s sales enablement, business development and technology platforms
- Identify and implement innovative solutions to enhance service delivery
- Stay abreast of industry trends and best practices
Financial Management:
- Manage operational budgets and resources effectively
- Identify cost-saving opportunities without compromising service quality
- Contribute to financial planning and forecasting processes
Partner with Finance to ensure complete, accurate and timely reporting:Meet KPI metrics and margin targetsEnsure AR over 60 days Closed transaction processing and invoicingEnsure regular review/updates of pipeline (WIP)Ensure compliance with Firm’s, region and or local market specific policies,
including expense policies and pre-approval requirements
Risk Management and Compliance:
- Ensure compliance with relevant regulations and industry standards
- Develop and maintain risk management strategies
- Track and update all salesperson/broker and all corporate business licenses
- Collaborate with legal and compliance teams to address potential issues
Client Relationship Management:
- Ensure high levels of client satisfaction through operational excellence
- Address and resolve complex operational issues that impact client relationships
- Contribute to business development initiatives when needed
Interested? An ideal candidate would need to have the following qualifications:
Required
- 10+ years of progressive experience in operations management, preferably in the real estate, brokerage, professional services or sales industry
- Bachelor's degree in Business Administration, Real Estate, or related field preferred or MBA
- Strong background and work experience in Finance, P&L / budget oversight
- Proven track record of leading and optimizing complex operations
- Demonstrated leadership ability with collaborative management style
- Critical thinker with high emotional intelligence and strong conflict management ability
- Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate
- Proven experience developing high performance teams; high employee engagement and effective delegator
- Excellent project management ability; solution oriented, organized and resourceful
- Demonstrated commitment to high professional ethical standards and confidentiality
- Maintain required competencies around all required software including, but not limited to, Microsoft Office suite, OneDrive/SharePoint, LeasingOS, Dealio, CoStar, Blackbird, CRM, and others, as required
- Comfortable working in a fast-paced sales environment
- Travel required (approximately 10-25%)
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
