Field Service Technician
Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Position Summary
A regional Field Service Technician will perform Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance-related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.
Position Responsibilities
- Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
- Represent Orange EV in the utmost professional manner
- Utilize the Remote Monitoring System and the service-keeping system to determine a service plan and prioritize customer needs
- Accurately record all service activity in the service record-keeping system
- Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
- Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing
- Evaluate conversion vehicle candidates and prepare thorough reports on the condition
- Support Customer Technicians and Third-Party Service Providers with ancillary repairs
- Provide a secure remote location for tools, parts, and other necessary items
- Deliver Operator and Maintenance training in addition to sales and business development support
- Travel as required for initial training and to ensure service team goals and customer needs are met.
Position Qualifications
- High School Diploma; related technical degree preferred
- Travel as required for initial training and to ensure Service Team goals and customer needs are met
- 1 or more years experience in automotive or electrical industries
- Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.
- Knowledge of principles and processes for providing superior customer service
- Analytical approach to problem-solving
- Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs
- Ability to squat, sit, lay under, or climb on the vehicle routinely.
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule
- Ability to set and prioritize goals and achieve them per a schedule
- Ability to execute and follow through on instructions given by supervisor
- Ability to articulate clearly when writing including composition, spelling, and punctuation.
Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
