What To Expect
As the Store Manager/Sales Leader, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Leader for the South, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
What You'll Do
Business Performance & Health
Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your locationDisplay a hands-on approach by consistently coaching, training and developing Sales Advisors at your locationParticipate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your marketAnalyze data and collaborate with Store leadership to track and manage progressMaintain operational overview and translate business needs to actions on the floorConstantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.Participate in all delivery related activities when and as neededChampion change management in your store and local marketEnsure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scoresDemonstrate ability to seamlessly cover daily store management duties as needed
Customer Experience & Brand Management
Responsible for ensuring all employees provide a best in class customer experience for every customerEnsure all employees align with Tesla's Dress Code and Grooming GuidelinesPartner with store leadership and operations team on any key events or demand generation activities as neededManage customer escalations quickly and effectivelyEmpower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's missionDemonstrate mastery of presenting, selling and delivering the entire Tesla ecosystemEnsure facility maintenance and showroom presentation adhere to the brand standardControl store expenses continually striving to reduce costs
Employee Engagement & Development
Observe, review and continuously provide feedback on employee performanceCoach and mentor staff, introduce best practices and enable inclusion and team cultureProvide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the teamSupport, implement and provide follow-up for all trainingAssist with recruitment activities as neededEnsure all employees adhere to Tesla policies and proceduresEscalate all people issues to store leadership in a timely and effective manner
What You'll Bring
Strong sales performance and understanding of the business and products.Track record of coaching and mentoring sales or operational rolesIn-depth knowledge of sales processes and ability to drive employees to exceed targetsStrong organizational skills.Unafraid to question and take lead.Ability to influence stakeholders and peers.Excellent communication skills in English and local language.Confident in learning and adapting to multiple technologies.Passionate about Tesla’s mission.Valid UK driver's license which has been held for 2 or more years.
, Tesla
