What To Expect
This position is expected to start around May 2025 and continue through the Summer term (approximately August 2025) or into Fall 2025 if available and there is an opportunity to do so. We ask for a minimum of 12 weeks, full-time and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.
International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week in-person. Many students will be limited to part-time during the academic year.
The Tesla Service team is seeking a highly motivated Service Readiness Coordinator to support our mission of accelerating the world's transition to sustainable energy. In this role, you will work closely with the Service Demand Reduction Manager on new product introduction including stakeholder management, field communication, and training coordination, ensuring operational readiness. You will also handle administrative tasks, audits, KPI tracking, and reporting. The Readiness Coordinator is recognized as an expert in organization and adaptability, who is dedicated to ensuring all team members are excited to Service a new product. The most successful Coordinators are those who can efficiently navigate last-minute changes, pivoting plans and communicating with stakeholders while supporting both our customers and our Service teams.
What You'll Do
Develop vision and roadmap for the service operations based on business need and forecasted impact, with respective sub-projects and target timelinesCollaborate with vehicle programs team, supply chain, training, and other operational support teams to ensure a smooth product launchSet and oversee project milestones and reset deadline expectations as neededMonitor and track Service KPIs following a launch and pivot resources to support any trending concerns stemming from Field ServiceEvaluate customer feedback and drive upstream for improvementProvide clear updates on program status and recovery plans at both working and executive levelRefine readiness tracker template with learnings after each launch to support ongoing improvementsConceptualize and implement streamlined processes from business workflows, constructing architectures for repetitive tasks to build automated logic
What You'll Bring
Evidence based decision-making skillsExcellent leadership and interpersonal skills with a high degree of professionalismEffective communicator across all levels of the organization: from hourly employees to executivesGood listener that knows every interaction with a stakeholders can provide valuable dataDemonstrated excellence in organizational skill, time management, and creativity, performed in dynamic, fast-paced work environmentsExcellent computer skills with an emphasis Microsoft Office: Excel, Outlook, Word, PowerPoint, etc. along with database experiencing with MySQLOther general PM tools to build automation and methodologies (Scrum, Agile…), such as Jira and ConfluenceData Analysis and Visualization: Power BI, TableauSuperior written and verbal communication skills required along with Excellent problem-solving skillsMust be approachable, trustworthy, well-organized, highly detailed, and committed to deadlinesStrong presentation skills with the ability to host meetings with a variety of stakeholdersAbility to anticipate the needs of field Service team members
Benefits
Compensation and Benefits
As a full-time Tesla Intern, you will be eligible for:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k), Employee Stock Purchase Plans, and other financial benefits Company Paid Basic Life, AD&D, and short-term disability insurance Employee Assistance Program Sick time after 90 days of employment and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Commuter benefits Employee discounts and perks program
Expected Compensation
$16.10 - $25.20/hour + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
