What To Expect
As the Inside Sales Supervisor you will play a crucial role in educating, inspiring, and guiding potential Tesla customers through the vehicle and energy configuration and sales process. This team specifically handles financing options, trade-ins, DMV requirements, unique state regulations, delivery scheduling, service, and ensures a world-class customer experience. As the Inside Sales Supervisor, your responsibility is to ensure your team excels in these activities. You will be tasked with continually innovating and improving processes for increased efficiency and a smoother experience for both advisors and customers.
What You'll Do
Recruit, train, and cultivate the professional growth of management and staff, ensuring prompt position fulfillment, ongoing performance evaluation, and adherence to Tesla's policies, procedures, and product knowledgeEnsure all employees consistently deliver a best-in-class customer experience, proactively addressing and resolving concerns requiring additional leadership supportCollaborate with the Leadership Team to align on business needs, updates, and strategies, actively demonstrating sales leadership through a visible floor presence and effective role modelingEstablish and monitor team performance goals, daily audit reports, and compliance with established standards, policies, and proceduresOversee employee productivity in Direct Sales, Online Chat, Delivery Functions, Trade-in, Service, and Ownership OutreachFoster a positive, inclusive culture that recognizes and rewards hard work, production, and innovationEffectively resolve all personnel issues in a timely manner by collaborating with Human Resources and relevant teams, as well as perform additional responsibilities as assigned to meet business needs
What You'll Bring
3 years of experience in phone sales, customer service, or managing an inbound/outbound contact center environment, or equivalent professional experienceExhibits excellent verbal and written communication and relationship management skillsStrong organizational skills with the ability to make decisions aligned with Tesla standards and information security policiesProficient with standard corporate productivity tools including MS Office, SharePoint, and CRM applicationsValid driver’s license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
, Tesla
