WARRANTY ADMINISTRATOR--Lancaster CA Fully Onsite

BYD • Full-time • Lancaster, CA, US • $25 - $28 / hour • 3m ago

Responsibilities

Process all warranty paperwork on a timely basis, ensure proper documentation and verifying criteria required by vendors or customers.
Communicates with venders and service team to define the scope of warranty claim resolution and to set expectations.
Reconciling all warranty receivables and working with the corresponding departments to obtain payments.
Ensure customers/dealership are paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim.
Handle rejected claims according to dealership and/or manufacturers specifications and follow up on outstanding claims.
Arrange and coordinates with internal team and vendors/manufacturers to ensure prompt receipt of replacement parts.
Other duties as assigned

Requirements

Self-starter with high level of initiative and strong sense of urgency.
Ability to multi-task accurately in a fast-paced environment.
Ability to effectively work both independently and in a team setting.
Must be highly organized with attention to details.
Must have problem-solving skills and ability to maintain composure under stress.
Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
Excellent administrative, organizational and communication skills including verbal, written, listening and presentation skills.
Excellent customer service and prospecting skills with ability to track task progress throughout and conflict resolving.
Good knowledge of Microsoft Word, Excel.