The Rider Operations team at Zoox ensures the success of all customer interactions with our robotaxi service. We are the human partner to the robot AI, providing an amazing support experience to our customers. In preparation for our commercial launch, we are growing our team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking an experienced manager who will scale and lead the team and will be the human point of contact for our riders.
As the Manager for Rider Operations, you will be responsible for ensuring the success of all customer interactions for our robotaxi service. This role combines the delivery of traditional customer service with specialized real-time rider support during customer rides. You will be a part of creating new products and services that allow the Rider Operations team to understand what is happening in and around our vehicles. Your team will be the human partner to the robot AI, providing an amazing customer support experience to our customers. The role will require working across the Product, Experience, Software, and Fleet Operations teams to help define and execute the roadmap for our rider operations service. It requires empathy and creativity, along with a data-driven approach to inform product and process design.
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $114,000 to $172,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to
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A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.