Shift Lead, TeleOperations

Zoox • Full-time • Foster City, CA, US • $76k - $96k / year • 4m ago

The TeleOperations team at Zoox ensures our autonomous vehicle completes missions by leveraging real-time remote human context to navigate complex scenarios. We are a multi-faceted team responsible for feature product development and structured testing, and we serve as the operations link between operations and software departments. You will be working closely with leaders within the Fleet Operations organization and assisting and interacting with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. You are a disciplined team player who believes in doing everything necessary to accomplish the mission safely.

As a TeleOperations Shift Lead, you will lead a team of tacticians (remote operators) to ensure they understand and execute both short—and long-term targets. You will be hands-on with your team, working with and alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will be the field expert for tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes supporting Fleet Operations at Zoox.

This is a 2nd shift role, working from 3pm - 12am Wednesday - Sunday.

In this role, you will:

- Uphold a safety-centric, inclusive, and open-communication culture
- Complete all administrative tasks concerning team management, including, but not limited to, interviews, timesheet approval & schedule validation.
- Conduct written and oral performance feedback with direct reports at regular intervals, and motivate and mentor direct reports to execute and deliver to Zoox’s high standards.
- Support TeleOps and Fleet Operations Management through process improvement across safety and efficiency for the team, and work closely with other Team Leads and Program/Project Managers within TeleOps to ensure their team stays aligned with Zoox’s overall goals.
- Become knowledge experts on Zoox’s proprietary software related to TeleOps
- Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments

Qualifications

- 5+ years of professional work experience in a technical environment
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Flexible working schedule

Bonus Qualifications

- 2+ years of autonomous vehicle industry or operations experience
- Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience
- Experience in leading or managing a highly cross-functional team
- Bachelors Degree

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $76,000 to $96,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.