Position OverviewThe Senior Technical Support Analyst is a Fully Remote position and assists International Dealers and Body Builders by providing diagnostic and repair guidance via a web-based casefile management ticketing system and inbound/outbound phone support.
This position is full-time Remote Work From Home with up to 10% travel required to dealer locations
The team works a weekly shift rotation described below – All hours are Central Time and are subject to change based on business needs:
Shift 1: Monday – Friday 7 AM – 4 PM (Roughly 5 weeks in a row then the below weekly rotation starts)
Shift 2: Monday – Friday 6 AM – 3 PM
Shift 3: Tuesday – Saturday 7 AM – 3 PM
Shift 4: Monday – Friday 12 PM to 9 PM
Cycle repeats
Responsibilities- Support International Dealers and 3rd party Body Builders via web-based casefile management ticketing system and inbound/outbound phone support
- Identifies emerging failure modes and escalates to cross-functional teams for investigation
- Support new product launches
- Provides feedback and suggestions to cross-functional teams for improvement
- Travel on-site to dealer locations to support vehicle-down situations when needed
Minimum Requirements- Bachelor’s degree
- At least 2 years of field service engineering, automotive service or truck service experience
OR
OR
- At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements- Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired SkillsTechnical
- 6+ years Class 4-8 Diesel Truck diagnostics on engine, after treatment and electrical systems
- Electric Vehicle experience is recommended but not required
- Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox
- ASE certifications are recommended but not required
- Formal vocational/college training related to Trucking or Automotive
Administrative
- Microsoft Outlook
- Entry-level PowerPoint and basic Excel
- Microsoft Windows proficiency
- Average 40+ WPM typing speed
Soft Skills
- Strong verbal and written communication
- Working independently in a remote environment
- Strong team collaboration
- Process oriented
- Critical thinking and problem-solving
- Customer-first focus
Benefits and CompensationNavistar provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $67K - 99K a year.
Company OverviewNavistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.
Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.
With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.
Accelerating the Impact of Sustainable MobilityVisit us at www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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