Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary
The Warranty Business Process Lead will serve as the warranty end-to-end process lead while providing clear communications and establishing and managing critical process KPI's including claim audit performance and SOX compliance. As the single point of contact, this individual is responsible to ensure organizational alignment with warranty related business priorities, building strong cross-functional partnerships ultimately exceeding standard business expectations. This individual must exhibit strong problem-solving skills, with the ability to manage multiple projects simultaneously. Responsibilities
- Oversee all aspects of the warranty end-to-end business processes
- Establish strategic plans, policies, and procedures at all levels to deliver with exceptional quality
- Manage critical warranty process documentation through periodic updates and optimization efforts with cross-functional teams and use document control software to control changes
- Ensure SOX compliance though proper control documentation, implementation and monitoring
- Lead appropriate SOX control reviews with leadership
- Manage the day-to-day activities of specific warranty programs including warranty claim audits, audit corrective action, adjudication approvals, and part return audits
- Own warranty policy development and updates including program specific warranty guides, extended warranties, and certified pre-owned warranties
- Operationalize warranty polices for our service partners through guidebooks
- Ensure warranty infrastructure meets all requirements including SOX and legal aspects of adjudication, claim documentation, and reporting for all downstream stakeholders
- Monitor and improve warranty process KPI’s and drive organizational awareness and delivery
- Train, coach and develop, and inform our employees on how we can exceed expectations for overall warranty processes
- Bachelor’s in Engineering or Business or equivalent Degree, Masters Preferred
- 7-10 (Preferred) years’ experience with demonstrated leadership in Quality and/or Warranty Management
- Knowledge of AIAG, APQP, VDA and related tools
- Demonstrated leadership in driving business process improvements
- Ability to manage multiple projects across varying geographic locations simultaneously
- Willingness to work in a strong cross-functional environment
- Comfortable working in a manufacturing / production environment
- Travel 20%
Salary Range California-Based Applicants: $135,000 -$155,000 (actual compensation will be determined based on experience, and other factors permitted by law).
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at email@example.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.