At
Unified Power, we’ve got a career for you.
Join the leading national provider of power infrastructure services. Our vision is to offer comprehensive, high-quality service solutions to datacenters, telecommunications companies, hospitals, military & government agencies, and other users of critical power equipment. We specialize in preventative, proactive, and emergency services for Uninterruptible Power Supplies (UPS), DC-Plants, Static Switches (STS), Power Distribution Units (PDU), Generators, Automatic Transfer Switches (ATS), and Switchgear across the USA. With the acquisition of eleven regional independent service providers, Unified Power has significantly invested in enhancing our capabilities in people, management, systems, training, technical support, and parts logistics.
Your Impact
The Account Manager you will hold a critical role in managing customer relationships and overseeing projects within the region. Your primary responsibilities involve customer communication, order management, coordination between departments, queue management, and ensuring customer satisfaction through timely and effective service.
Core Responsibilities
- Act as the primary point of contact for customers through phone calls and emails.
- Maintain active communication between the Sales Team, internal departments, Account Coordinators, and customers to facilitate the seamless completion of orders.
- Build and maintain strong customer relationships by addressing inquiries, providing updates, and ensuring overall satisfaction.
- Analyze incoming customer orders to gather all necessary information for data entry.
- Ensure that all customer orders are properly set up in the company’s internal systems for accurate tracking and processing.
- Review customer orders for validity, ensuring they comply with the company’s Terms and Conditions.
- Coordinate with relevant departments to verify any special terms or customer requirements.
- Respond to customer inquiries promptly, providing accurate and detailed information related to orders and products.
- Ensure that customers are kept informed of their order status and any changes in timelines or specifications.
- Collaborate with the Estimating Group to prepare customer proposals and respond to RFQs (Request for Quotation) on behalf of the Sales Team.
- Ensure that proposals are completed accurately and in alignment with customer expectations.
- Coordinate with internal teams to allocate the necessary resources for fulfilling customer orders.
- Ensure efficient management of manpower, materials, and other resources to meet project deadlines and customer needs.
- Regularly follow up on customer orders to ensure that they are being processed and completed by the agreed-upon dates.
- Work with the relevant teams to ensure both pre-sale and post-sale service are provided to a high standard.
- Review material procurement needs and logistics for customer orders.
- Work closely with the logistics and procurement teams to explore alternatives when required to meet customer deadlines.
- Ensure that all order queues are regularly managed and maintained with zero past dues and zero corrections required.
- Monitor and follow up on any outstanding items within queues to ensure they are addressed before deadlines.
- Work closely with Account Coordinators and relevant departments to ensure accurate and timely queue updates and processing.
- Assist customers with any order-related issues, including troubleshooting account statuses and addressing any challenges that arise during the order process.
- Act as a problem-solver by coordinating with internal departments to resolve customer concerns swiftly.
- Provide valuable data and resources to support the Sales Team in their activities.
- Share insights, reports, and guidance to help close deals and maintain strong customer relations.
- Be flexible and willing to take on additional responsibilities as needed, especially as organizational dynamics and customer needs evolve.
- Actively participate in cross-functional projects and initiatives as directed.
Skills And Qualifications
- Strong communication and interpersonal skills for effective customer interaction.
- High level of accuracy in data entry and attention to detail.
- Ability to collaborate across multiple departments and manage complex projects.
- Proficiency in managing order queues and resolving any issues that arise.
- Knowledge of company systems and order processing protocols.
- Excellent troubleshooting and problem-solving abilities.
- Ability to manage multiple projects simultaneously and meet deadlines.
Compensation: $55k - $65k
Unified Power offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits including medical, dental, vision, 401(k) with company match, life insurance, short- & long-term disability, and tuition reimbursement.
At Unified Power, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
